Visitor Services & Museum Store Assistant

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Major Function and Purpose

The Visitor Services & Museum Store Assistant plays a key role in the NCSML front-of-house operation, greeting visitors, and providing excellent customer service to set the tone for successful visitor and customer experience.

With a focus on visitor and customer experience, this position provides direct support to the Director of Museum Store and Volunteer Services in meeting retail goals and providing for successful customer experiences at the Visitor Information desk and the Museum Store. The Assistant leads in customer service standards, as well as assists in oversight of visitor & volunteer engagement within the department or across the institution.

Essential Job Functions

  • Serves as a visitor and volunteer point of contact at the NCSML information desk.
  • Acts as “Manager on Duty” during Director’s absence.
  • Oversee museum/exhibit/store opening and closing procedures, including cash reconciliations and deposits.
  • Become proficient in the understanding and use of the Point of Sale system (POS) for the purpose of properly entering admissions and store sales, generating daily reports as needed, database maintenance, and related functionality for both the information desk and the museum store.
  • Models and reinforces positive customer service behavior. Diplomatically manages the customer’s needs and complaints in a timely and professional manner.
  • Creates rapport with all volunteers engaged at the museum at any given time. Assists with volunteer scheduling updates, records schedule changes and communicates such changes as appropriate to ensure smooth front-of-house function.
  • Maintains a well-informed, working knowledge of NCSML services available to visitors.
  • Effectively shares accurate information on the museum’s mission, history, collections, and exhibits.
  • Disseminates appropriate information to visitors (i.e. maps, brochures, visitor guides, etc.)
  • Maintains visitor satisfaction and a high level of visitor engagement by providing enthusiastic, positive and team-oriented leadership to ensure that guests have a meaningful educational and personal experience during their visit to the Museum.
  • Demonstrates skills in, and assists with timely merchandise receiving and processing, including tagging, stocking, and display. Ensures proper merchandise handling including unpacking and checking against purchase orders, invoices, and packing lists.
  • Responsible for the timely distribution and display of merchandise (new and restocking) in the store.
  • Assist with the Museum Store’s online presence in processing of orders and shipping of goods.
  • Maintains inventory and ensure that front of house is well maintained and stocked with brochures and other informational materials at info desk and brochure racks.

Title: Visitor Services & Museum Store Assistant

Reports to: Director of Museum Store and Volunteer Services

Status: Full-time salaried position

To apply, please submit a resume and cover letter to:
Andrea Siebenmann
Director of Museum Store and Volunteer Services

Experience and Qualification Requirements:

  • Strong organizational skills and ability to plan and prioritize
  • Strong background in retail sales and merchandising. Experience working with part time staff and volunteers, scheduling, and coordination.
  • Ability to multi-task and problem solve in a fast-paced environment
  • Ability to communicate effectively both orally and in writing
  • Must be available to work extended hours and a variety of shifts, to include some evenings, weekends, and occasional holidays
  • Attend major museum events as required
  • Possesses strong attention to detail
  • Must enjoy customer service and interacting with a diverse groups of people on a daily basis
  • Education: Associate degree and/or Bachelor degree preferred
About the National Czech & Slovak Museum & Library

For more than 40 years, NCSML has collected, preserved, and interpreted the stories of Czechs and Slovaks. In the beginning, our audience was relatively small, mostly local and composed primarily of visitors with Czech or Slovak heritage. Now a national museum with international standing, our audience has become much more diverse. In recognition of our shifting demographics, NCSML is positioning itself as a place where anyone from anywhere can appreciate the stories, experiences, and contributions of Czechs and Slovaks. It is a place to celebrate cultural diversity and have fun; and it is a place to dig deep. In learning about others, we hope visitors will learn about themselves, and make connections to important contemporary issues.

NCSML is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

To apply for this job email your details to asiebenmann@ncsml.org